Rated A+ by A.M. Best
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Sentry's property and casualty companies
are rated A+ by A.M. Best
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CLAIMS MANAGEMENT SERVICES
For more than forty years, Parker Services customers have benefitted from our broad knowledge of regulatory requirements and effective claims practices. We make
sure important details won't fall through the cracks – details that can make a major difference in your full compliance with applicable regulations and, ultimately,
your bottom line.
STAFF QUALIFICATIONS
Our claims personnel bring a wide knowledge base and multiple years of experience in automobile, general liability, workers' compensation and national account claims.
Our claims experts hold a variety of professional designations, including Chartered Property Casualty Underwriter, Associate in Claims, and other industry designations.
They also participate in claims and insurance training courses to update their skills and keep abreast of the latest industry trends and practices.
AVAILABLE SERVICES
We're committed to working in partnership with you to protect your business by eliminating loss producing situations and controlling accidents. Our claims management
program includes:
Claims Handling Services
Parker Services' experienced specialists can expertly manage your claims to let you focus your time and resources on your business. Our custom claims programs can be
tailored to meet your unique business needs. Our benefits administration services include:
- 24 hour a day claim reporting by toll-free phone, fax or e-mail
- Internet access to real-time claims management systems
- Designated claims teams with a single contact for your entire program
- Assistance with collecting due payments from third parties (subrogation)
- Centralized claim processing
- Toll-free fraud hotline
- Litigation management guidelines
- Regional Special Investigation Units
Benefits Administration Services
Parker Services provides claim and related administrative services for fully- to partially-funded employee programs for life, health, dental and short- and long-term disability
benefits. These services include:
- Arrangements with national and regional medical/dental preferred provider organizations
- Rehabilitation services
- Large case management
- Utilization review services
- Vision care discount programs
Medical Cost Management Services
Parker Services can help you effectively control loss costs with our medical cost containment programs. Our system is designed to maximize the value of your money spent on medical
treatment. Through the nation's largest PPO network, First Health, we assure you of the greatest opportunity for reductions in the following areas:
- Applicable state fee schedules
- First Health PPO Network
- Negotiated fee reductions
- Reasonable and necessary charges
Medical expenses are minimized by the use of medical cost managers as well as by:
- In-house staff nurses
- Field nurses available in various locations
- Vendor relationships
Cost containment reports are available to you upon request and all medical providers receive an "Explanation of Review".
MANAGE YOUR CLAIMS ONLINE
When it comes to vital loss and claim data, every minute counts. Parker Services’ online claims management system, provides immediate electronic access to your policy and claim
files, service team and much more. Wherever you have access to a computer and a Web browser, you have access to this system. Since it is a real-time system, you will see all of your data,
right up to your claim representative's most recent entry.
Claims Data
Any computerized record keeping system is only as good as the information it can store, retrieve and process. That’s why we built this system - to accommodate everything you need to
effectively manage your claims. Among the critical information available for each claim, for selected groupings of claims, or for all claims, Our system enables you to view:
- Current claim status
- Reserve analysis
- Current litigation status
- Claimant information
- Coverage information
- Return-to-work plans
- Payment transactions
- Cost containment detail
Claim Reports
You can view, print or e-mail numerous claim reports, including:
- Variations of WC Cause Code searches
- Claims (with reserve information) over a specified amount
- Claims since your last inquiry or since a specified date
- Claims in litigation
- Claims in subrogation
- All open claims or open claims over a specified amount
Policy Information
Online access to your policy data also allows you to monitor, review, check and report key policy information so you can make informed, sound decisions.
INQUIRY makes available key policy documents, including:
- Endorsements
- Declarations
- Agreements
- Loss control reports
- Invoices / payments
- Industrial hygiene reports
Convenient Communication
Monitoring claims and policy documents often demands frequent communication among administration team members, including yourself. Our system provides
self-directed e-mail and faxing capabilities and a contact list of your Sentry Support Team members so you’re never without the convenience of effective
and purposeful communication options.
FOR MORE INFORMATION
Contact Parker Services, LLC, to discuss how we can assist you in developing
a comprehensive safety sciences model that is right for your business or your client.
Property and casualty coverages are underwritten by a member of the Sentry Insurance Group, Stevens
Point, WI. Individual life insurance, annuities, pensions and group products are issued and administered by Sentry Life Insurance Company, Stevens Point, WI.
In New York state only, individual life insurance, annuities, pensions and group products are issued and administered by Sentry Life Insurance Company of New York,
Syracuse, NY. For a complete listing of companies, visit sentry.com.
Policies, coverages, benefits and discounts are not available in all states. See policy for complete coverage details. In New York, coverage provided through policy form numbers:
(Life insurance) 585-3000, 380-1740, 380-2244; (Disability) 685-9000-31; (Dental) 785-7000; (Pension) 840-300(NY). Short-term disability insurance is not available in New York.
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